How can I contact you?
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Please send an email to sales@micajewellery.co.uk and mark your correspondance f.a.o. Susan. We endeavour to reply to your email the same day we receive it if received within normal working hours otherwise we will respond the following day.
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How soon after I place my order will you send the goods?
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We endevour to keep everything you see on our website in stock, (with the exception of Special Order Only items,) ready to send the same day your order is received. However, sometimes we receive a high demand for particular items and we temporarily sell out. If this happens with your order we will send you an email as soon as possible advising you of the situation and informing you of an approximate date that we will be likely to despatch your order. In some instances we may have part of your order in stock but not everything. If this is the case, we can send what we have in stock and follow on with the rest as soon as it comes into stock again (usually within 7-14 days if not sooner.) If you selected Recorded Delivery or Special Delivery you would not be charged twice for delivery in a situation such as this.
In most instances orders received before 3.00pm will be dispatched that same day. Orders received after that time will be sent the following day.
Please be aware that Special Delivery orders placed after 3.00pm on Thursdays cannot be posted until the following day. Due to the weekend, the delivery day of Special Delivery parcels that are posted on a Friday is therefore Monday and not Saturday. It is possible to have Special Delivery parcels delivered on a Saturday but this costs £9.
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How will you send my order and how much will it cost?
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You can choose from the following delivery options.
First Class U.K. only (Free of Charge)
Recorded Delivery U.K. only (£1.50)
Special Delivery U.K. only (£5.50)
Saturday Special Delivery U.K. only (£9.00)
Europe (£6.50)
Overseas (£7.00)
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We can post small parcels within the U.K. free of charge if you select the First Class Free of Charge Option. We will post this to you using Royal Mail standard delivery service. We obtain a Certificate of Post to verify when your parcel was sent but we recommend you consider Recorded Delivery at a cost of £1.50 or Special Delivery which costs £5.50 for items of a high value or for peace of mind as Royal Mail standard delivery service cannot be tracked. Please be aware however that a signature will be required for Recorded Delivery and Special Delivery parcels. If no-one is available to accept delivery of your parcel it will be taken to your local depot for you to collect at a later date
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Please note that unfortunately bulky or heavy items such as Rob Mulholland Spun Bowls cannot be sent using our First Class Free of Charge Option.Please select the Special Delivery option.
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For Europe & overseas parcels, where possible, we will send it by Airsure, as this service is trackable from point of sending to destination. However, this service is not available to all countries. If we cannot use the Airsure service we will send your parcel International Signed For which will require a signature at the point of delivery. Please note however that our rates only apply to lightweight jiffy envelopes. If the parcel is bulky or heavy we will obtain a delivery quotation for your approval prior to processing your order.
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What does 'Special Order Only' mean?
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It means that we do not keep that particular item in stock for immediate dispatch but we can order it in for you from our supplier. We would keep you advised as to delivery timescales but it would be advisible to allow between approximately 7-14 working days for delivery, although sometimes it can take slightly longer.
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Can I cancel an order after it has been placed?
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Under the United Kingdom's Distance Selling Regulations 2000, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. To cancel this contract, please email us with the order number and your instruction to cancel to sales@micajewellery.co.uk
If we have already shipped your order, you will need to package the relevant items and send them back to us and we can then refund you once we have received the parcel. Please note however that we will not refund the cost of the return postage to us.
This above returns policy does not affect your statutory rights.
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Can I return unwanted items and receive a full refund?
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Yes! Our products come with a 10 day no quibble guarantee to replace or refund your purchase, excluding specially ordered items, custom made items, sale items and for hygiene reasons, pierced earrings and necklace sets which include pierced earrings. If the product is not suitable for any reason or it does not meet your expectations then please e-mail sales@micajewellery.co.uk before posting back the item(s), stating the reason for returning them and if you would like a replacement or full refund. Please include your order number. We will then send you an email with instructions for returning your unwanted goods.
All items must be returned unworn and in their original condition and packaging. Any returned items must be received by us within this time so please allow for the goods to reach us.
As per normal terms, delivery charges will not be refunded in the case of a return. We strongly advise that when returning goods you use Royal Mail's Special Delivery or Recorded Delivery service as Mica cannot be held responsible for goods that do not reach us.
We reserve the right to refuse returned items if they are not in their original condition, and/or labels have been detached and the items have been worn.
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What should I do if something I have bought is faulty?
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All products are covered for up to 30 days. Please include a note with your details and the order number and details of the fault. We reserve the right to replace or repair the items. If this is not possible we will refund the item to your card.
